Frequently Asked Questions

Everything you need to know about shopping at Activ Abou Alaa.

How long does shipping take for my sports gear?

We typically process and ship orders within 24 to 48 hours. Depending on your location, delivery usually takes between 3 to 5 business days.

What is your return policy for footwear and apparel?

We offer a 14-day return policy for unused items in their original packaging with tags attached. Please note that for hygiene reasons, certain items like swimwear or undergarments cannot be returned.

Are the products on Activ Abou Alaa authentic?

Yes, we guarantee that all products sold on our platform are 100% authentic and sourced directly from official brand distributors.

What payment methods do you accept?

We accept a variety of payment methods including major credit cards (Visa, Mastercard), digital wallets, and Cash on Delivery (COD) in supported regions.

How can I track my order?

Once your order is shipped, you will receive an email and SMS with a tracking number and a link to monitor your package's progress in real-time.

Do you offer a size guide for different brands?

Yes, every product page features a specific size chart to help you find the perfect fit, as sizing can vary between international sports brands.